Delete Your Account

How to request deletion

Option 1 — In the app (fastest)

Open BeeStrong App and go to Profile › Delete account and data › Delete account and cloud data. This removes your account and synced data directly from your device.

Option 2 — By email (no app needed)

Send us a deletion request from the email address linked to your account. Use the button below — it opens your email app with the message pre-filled. Please include the email address you use to sign in so we can locate your account.

Request account deletion by email

Or email us directly at support@beestrongapp.com with the subject “Account deletion request”.

How we verify your request

To protect your account, we may send a verification message to the email address on the account before we delete anything. We only proceed once we have confirmed that the request comes from the account owner. This prevents anyone else from requesting deletion of your account.

What we delete

When your request is verified, we remove or anonymise the personal data connected to your account, including:

• Your profile and account information (email, display name, settings)
• Workouts, training history, templates, programs, and personal records
• Body measurements and progress photos
• Messages, including coach–client messages
• Friend relationships, challenges, and social activity
• Coach–client relationships, assigned programs, coaching notes, and check-ins
• AI Coach conversation data associated with your account
• Push notification registrations linked to your account

What we may keep

We may retain a limited amount of information where the law requires it or where it is necessary for legal, accounting, fraud-prevention, dispute-resolution, or security purposes. This mainly concerns:

• Purchase and subscription records required for tax and accounting. Payments are handled by Google Play and the Apple App Store — we do not store your full card details. Certain financial records may be kept for up to six years where required under UK law.
• Limited security and diagnostic logs, kept only as long as necessary.

Backups may continue to hold deleted information for a short period before they are securely overwritten.

How long it takes

We handle deletion requests without undue delay, normally within 30 days of verifying your request. Note that deleting the app from your device does not automatically delete your cloud account — please use one of the options above.

Questions

For anything related to your data or this process, contact support@beestrongapp.com. You can also read our Privacy Policy for full details on how we handle your data.